Receipts

Understand how Stratus generates, delivers, and customizes receipts for your customers.

Stratus generates a receipt automatically every time a transaction is completed. Receipts serve as the customer’s record of the sale and your business’s proof of transaction. This page explains what receipts contain, how they are delivered, and how to customize them for your brand.

Automatic receipt generation

When you complete a transaction, Stratus immediately creates a receipt with no extra steps required. The receipt is:

• Stored permanently against the transaction record
• Available for digital delivery or printing at the point of sale
• Accessible at any time from Transaction history

You do not need to manually create or save receipts. Every completed transaction has one.

What a receipt contains

Every Stratus receipt includes the following information:

Section	Contents
Business header	Your business name, logo, and contact details
Transaction details	Transaction ID, date, and time
Line items	Product name, quantity, unit price, and line total for each item sold
Modifiers and discounts	Any modifiers applied to items and discounts at the item or order level
Subtotal	Total before tax
Tax	Itemized tax amount(s) with rate labels
Total	Final amount charged
Payment method	Tender type used (cash, card, etc.) and amount tendered
Change	Change returned to the customer, if paying by cash
Footer	A custom message you configure, such as a return policy or thank-you note

If a transaction includes a refund, the refund receipt shows the original transaction ID, the items or amounts refunded, and the method used to return the funds.

Delivering receipts

Digital (email)

After completing a transaction, you are prompted to enter the customer’s email address if you want to send a digital receipt. Enter the address and click Send receipt.

The customer receives an email containing the full receipt in a readable format. No account is required on the customer’s side to receive the email.

If a customer requests a receipt again later, you can resend it from Transaction history at any time — open the transaction and click Resend receipt.

Printed

If your setup includes a connected receipt printer, the Print receipt button appears on the transaction completion screen. Click it to send the receipt to your printer immediately.

You can also reprint any historical receipt from Transaction history by opening the transaction and selecting Print receipt.

Receipt printers are configured in your hardware settings. Stratus is compatible with standard thermal receipt printers that support ESC/POS commands.

No receipt

If the customer does not want a receipt, simply close the transaction without printing or sending one. The receipt remains stored in the system and can be retrieved or sent later if needed.

Customizing your receipts

You can configure the appearance and content of your receipts from Settings > Receipt customization.

Business name and logo

Your business name appears at the top of every receipt. Upload a logo (PNG or SVG recommended) to display above the business name on digital receipts and on printers that support image output.

If no logo is uploaded, the business name is displayed in text.

Contact details

Add an address, phone number, or website URL to the receipt header. These appear below your business name. You can choose to include all fields, some, or none.

Footer message

The footer appears at the bottom of every receipt. Use it for:

• A thank-you message (“Thanks for your visit!”)
• Return and refund policy
• Website or social media handles
• Promotional message for returning customers

The footer supports plain text. Keep it concise — two to three lines is typical.

Tax display

Choose whether tax is displayed as a single combined line or broken out by individual tax rates. If your products carry multiple tax rates (for example, a standard rate and a reduced rate), showing them separately helps customers understand the breakdown.

Receipt numbering

Receipts are numbered sequentially by transaction. You can set a starting number if you are migrating from another system and want continuity in your receipt sequence.

Changes to receipt customization apply to new receipts only. Historical receipts already generated are not retroactively updated.

Accessing historical receipts

Every receipt is permanently stored and retrievable from Transaction history:

1. Go to Transaction history from the dashboard
2. Search for the transaction by date, ID, or amount
3. Open the transaction record
4. Click View receipt, Print receipt, or Resend receipt

There is no expiry on stored receipts. You can retrieve and resend any receipt from any completed transaction regardless of how long ago it occurred.

If a customer contacts you to request a copy of an old receipt, look up the transaction by approximate date or amount and resend the receipt to their email address in a few clicks.